Privacy Policy

Gibraltar Mailboxes® Mailbox, Parts values the privacy of its users and customers. This privacy policy outlines the information we collect, how we use it, and the rights users have over their personal information.

Information We Collect

Gibraltar Mailboxes® Mailbox, Parts collects information in two ways:

Information you provide directly to us.
Information we collect automatically through our website and services.

Information You Provide to Us

We collect information you provide directly to us, such as when you create an account, make a purchase, contact customer support, or otherwise interact directly with us. This information may include:

Contact information such as name, email address, mailing address, and phone number.
Account information such as username, profile photo, and password.
Payment information such as credit/debit card number and billing address.
Order information such as items purchased, date ordered, and fulfillment status.
Communications such as emails, chats with support, and other interactions.

Information We Collect Automatically

We also collect some information automatically:

Log data such as IP address, access dates and times, browser type and language, and referring website addresses.
Cookies and similar technologies that identify your browser or device. We use these to recognize you, remember your preferences, and analyze site traffic. You can control the use of cookies in your browser settings.
Pixel tags that allow us to send emails in a readable format and track interactions with those emails.
Location data if you enable location services on your device. We use this to provide relevant product recommendations and information.
Usage data such as pages visited, links clicked, files downloaded, and purchases made.

We use this information to understand how visitors interact with our website, improve our services, provide relevant advertising, prevent fraud, and comply with legal requirements.

How We Use the Information

We use the information we collect for legitimate business interests, including:

Provide, operate, and improve our website and services.
Create and manage user accounts.
Process and fulfill orders, payments, and other transactions.
Respond to comments, questions, and requests for support.
Send product updates, notifications, newsletters, and other communications.
Personalize user experience with more relevant content and product recommendations.
Conduct analytics to better understand our users and improve our services.
Prevent fraud, misuse, and unauthorized access.
Comply with legal obligations and requirements.
Enforce our Terms of Service and other policies.
With your consent, send marketing communications and targeted advertising.

We only process personal information for the purposes for which it was originally collected. If we need to process it for other reasons, we will ask for consent in advance whenever possible.

Sharing Information with Third Parties

Gibraltar Mailboxes® Mailbox, Parts does not sell or rent your personal information to third parties. We share information only in a few limited situations:

With third party service providers we use to provide website hosting, payment processing, order fulfillment, product recommendations, analytics, marketing, and other services. We only provide the information necessary for the third party to perform these services.
With law enforcement agencies or government authorities if required by law or when investigating fraud or other illegal activity related to our services.
In case of merger, sale, or bankruptcy, we may transfer user information to an acquiring or third party organization. We will notify users of any such transfer and outline choices available regarding information sharing.
To protect the rights and safety of users, customers, the public, or as otherwise required by law.
With your consent or at your direction to share information with third parties.

Third party services may collect information for behavioral advertising purposes. You can control this in your browser settings. We do not control or operate these third party services. Their privacy policies govern their data practices, not ours.

How Long We Keep Information

We retain personal information only as long as necessary to accomplish the purposes outlined in this policy, unless a longer period is required by law. For example:

Account information is kept while an account is active. It may be retained for a longer period if necessary for legal compliance.
Order information is retained for the period required by tax and financial regulations.
Usage data is kept for as long as needed to improve the website and services.
Marketing data is kept for as long as you have an active subscription or have not withdrawn consent.

Your Data Protection Rights

You have certain rights regarding your personal information under data protection laws. These include:

Right to access the information we hold about you, including obtaining a copy upon request.
Right to rectification of inaccurate personal data.
Right to erasure of personal data when no longer necessary or if processed illegally.
Right to restrict processing in certain situations.
Right to object to processing based on legitimate interests or direct marketing.
Right to data portability and have your data provided to you in a usable format.
Right to withdraw consent at any time if consent is the legal basis for data processing.
Right to lodge a complaint with the supervisory authority for data protection in your country.

Contact our Data Protection Officer to exercise these rights. We will respond to requests in a reasonable timeframe, generally 30 days.

International Data Transfers

Gibraltar Mailboxes® Mailbox, Parts processes and stores information in the United States and other countries. We transfer personal information globally to provide our services. Whenever we transfer information, we use approved safeguards and data protection mechanisms to ensure adequate data security. This also applies to transfers within our company group for administrative purposes. Contact us if you would like more information about data transfers and safeguards.

Security of Your Information

We take data security seriously and use appropriate technologies and procedures to protect personal information. Our policies and procedures are aligned with widely accepted international standards. We regularly monitor our systems for possible vulnerabilities and attacks. Despite these efforts, the internet is not 100% secure so we cannot promise absolute protection. We encourage users to use unique passwords and enable multi-factor authentication when possible. Contact us immediately if you believe your account or information has been compromised.

Children’s Privacy

Our website and services are meant for adults and not intended for children under 16. We do not knowingly collect or process personal information from anyone under 16 without consent from a parent or guardian. If you believe we may have collected such information, please contact us so we can take appropriate action.

Changes to the Privacy Policy

We may update this privacy policy from time to time in response to changing legal requirements or technology. We will post any privacy policy changes on this page with a notice on our website. We encourage you to check back periodically for any updates. Updated privacy policies will apply to information collected after the date of the update.

Contact Us

If you have any questions about our privacy practices or this policy, please contact our Data Protection Officer at:

Email: [email protected]

Phone: (800) 555-1234

This privacy policy was last updated on January 1, 2023.